Streamlining GFG Logistics’ Communication Line Using Microsoft Office 365

Industry: Logistics/Shipping

Employee Size: >10 – 49

Solution:  Office 365 Business Essential

Partner: Sistem RKK Sdn Bhd

Surely you are familiar with the term “well-oiled machine”. That’s pretty much how it is for GFG Logistics Sdn Bhd (part of the GMG Maritime Group) who employs only 50 people. A pretty lean operation for a logistics company specializing in shipping services.

But it wasn’t all smooth sailing for this shipping company, as a lean structure comes with its own set of challenges. One of it was the need for a cost-effective business IT solution that would make it easier to communicate and manage their day-to-day operations across multiple Lines of Business.

IT Decision Making: Build Vs Buy

There’s no right answer when it comes to selecting the right IT solution for the job. It’s all based on your business goals, circumstances and resources. And while building an on premise email software service (for GFG Logistics’ case) might seem like a sound investment in the long run, it does have its disadvantages.

Here are a few reasons on why you should opt for readily available software systems over building a custom one.

  • Building costs more. The cost of buying a system as opposed to building a software solution is more cost-effective.
  • Doesn’t require in-house Technical Proficiency. It’s never a wise move to create a system, if you don’t have a strong IT team with the necessary skills to build or maintain it. A decision like this could cost your business time and money when problems occur.
  • Less risk of obsolescence. Building one takes time and puts your systems at risk of being obsolete once it is up and running.

GFG chose an Existing Solution – Microsoft Office 365 Business 

It is an arduous task for a company of this size to handle multiple things – such as the crew’s status, responding to customers’ queries, providing routing information and issuing shipping instructions just to name a few.

By introducing Microsoft Office 365 Business to their day-to-day systems, GFG Logistics Sdn Bhd showed signs of improvement in areas of communication and overall productivity within the organization.

Solution-driven Benefits 

While the Office suite comes with all the familiar applications, ranging from Outlook, Word and Excel to name a few, Office 365’s cloud-based service makes it way easier to communicate and collaborate. They can now share large files over OneDrive, edit and update documents in real-time from a web browser and arrange for meetings on the go with shared screen and tele-conferencing capabilities. This not only improves the way they communicate but also increases their productivity.

Besides the range of tools at GFGs’ disposal, Office 365 also uses defense-in-depth approach to provide physical, logical and data layers of security features and operational best practices to ensure your information is protected and secured from any harmful threats. In return, GFG also spent less on online security and protection software. 

Invest in the right solution for you. Contact us today!

To inquire more about the Microsoft Office 365 and how it can benefit your organization, contact us at 1 800 818 798. You can also visit our website to learn more about Microsoft Office 365.

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