Digital Transformation for FranklinCovey’s Regional Operations with Microsoft Office 365












When it comes to pulling your weight in business, size doesn’t always matter. Did you know small and medium-sized businesses (SMBs) collectively make up 99 percent of registered companies in Singapore, contribute close to half of the gross domestic product and employ 70 percent of the local workforce?

With a future anchored upon the success of enterprises – whether small, medium or large – SMBs have an important role to play in driving continued growth for the nation. And amidst the challenging economic environment, innovation and productivity will be more important now than ever before in the quest for growth on the road ahead.

Here’s a look at how Franklin Covey, a global consulting and training company is  harnessing Microsoft cloud technologies to transform business processes and operations, and drive productivity in its industry.

FranklinCovey is a global consulting and training company that specialises in performance improvement, helping organisations and individuals achieve results that require a change in human behaviour. FranklinCovey’s clients include 90 percent of Fortune 100 companies, 75 percent of Fortune 500 companies as well as numerous small and medium-sized businesses, government entities and educational institutions.

In 2016, when the company established offices in Singapore, Beijing, Shanghai, Guangzhou, Hong Kong and Taipei as part of its organisational transition, FranklinCovey’s Vice President for Singapore and Greater China, Veronica Tan, went on a search for the right IT infrastructure for its operations. Majority of the IT vendors that Veronica spoke to recommended them to use Microsoft Office 365, and this sparked off FranklinCovey’s digital transformation journey using cloud-based productivity tools.

“We had a checklist of considerations – first of which is cost. We didn’t want to invest in servers for all locations, and we didn’t have resources to cater for an IT personnel onsite. Office 365 suited our needs perfectly, as it did away with server investment and enabled us to scale according to our needs. Our second consideration was communication – Skype that came with Office 365 enabled us to save cost on international calls, making communication across geographical boundaries much easier for our employees,” said Veronica.

“The third consideration was email on-the-go. With Outlook being really easy to add to our employees’ phones, our sales people could stay connected even when they are out of the office, and we’ve seen productivity rise as a result of having email on-the-go. The last consideration was back-up – with Office 365, all your emails and data are securely backed up in the cloud, making disaster recovery easy for us. This is definitely a big plus for us,” added Veronica.

“Now that we’ve gone through the entire migration process and used Office 365 for some time, we understand that being on the cloud is about having your data managed completely by Microsoft. This gives us a great sense of security to know that our data is in a safe place, as well as the confidence to try out other innovative products by Microsoft in the future,” added Veronica.

For more information on how you can get started your company’s digital transformation journey with Microsoft technology, call us at +63-2-8590505 or send an email to

This post has been originally published here.

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